About Holly
3x Digital Customer Success
Leader & Consultant
A prolific thought leader on the topic of Digital transformation, Holly is passionate about helping clients transform their Customer Success and revenue motions to be digital-led.

Holly is not only an expert strategist; she'll also walk you through every step of how to execute a Digital transformation, leveraging her experience in the trenches building and running 3 high-impact Digital CS functions - see her impressive results below!
  • 2x
    Product usage by new users who clicked on the New User Nurture
  • 9.5x
    Usage by new Head Admins thanks to in-app guides
  • $75M
    Size of Adobe Analytics business, influenced by new Digital CS programs
  • 1,500
    Number of users touched per week by Digital campaigns
  • 1:700
    Ratio of Pooled CS team I launched
  • 1.2-point lift
    Impact on 10-point health score for Pooled accounts that met with CSMs at high-risk moments
  • 94%
    New users who performed the active usage event within 2 days of receiving New User Nurture
  • 255
    Customer questions answered in year 1 of Online Community -- engaged by 1500 Customer visitors from 750 accounts
  • 12-point
    Increase in active usage rates for lapsed users caused by Reengagement Nurture
  • 58%
    Low/no-activity accounts influenced to actively engage with new module
  • 42%
    Accounts influenced to actively use product in the users' days 31-60
  • 1
    With Data team, created ONE active usage metric correlated to renewal (# WAUs per account) to measure ALL product adoption efforts across the company
Made on
Tilda