• Ready to transform your Customer Success to be digital-first, and human-assisted?
• Ready to elevate your CS from a cost center to a revenue-driving powerhouse?

We begin at the strategic level, co-creating the vision for your intelligent, automated CS model, then translate this into tactical execution: defining clear program goals, mapping intelligent customer journeys, identifying critical usage metrics linked to NRR, and consolidating data for smart automation.

Our comprehensive support includes choosing and setting up digital channels, fostering company-wide alignment, and building your high-performing Digital CS team.

Pricing:
Custom

• Just getting started with a Digital CS transformation at your company?
• Not quite sure where to start or what blockers you'll encounter?

Coaching is our most flexible package — each week we'll give you expert guidance, targeted to your specific challenges.

Between our weekly meetings, you'll have access to ask us all your question via Slack, and to have us review your strategic vision deck, your execution plan, and other documents you're working on.

Pricing:
$6,500 for 3 months
$12,000 for 6 months