Career Highlights
Heap: Senior Director of Scaled CS
At Heap, I’ve built our Scaled CS team from scratch, including Digital CS, Pooled CS, Community, and Customer Advocacy. Our mission is to increase product usage and decrease churn for every single Heap customer. It's really fun to collaborate at the intersection of Customer Success, Product, and Marketing to optimize the customer journey across every digital and human touchpoint.
At Heap, I’ve built our Scaled CS team from scratch, including Digital CS, Pooled CS, Community, and Customer Advocacy. Our mission is to increase product usage and decrease churn for every single Heap customer. It's really fun to collaborate at the intersection of Customer Success, Product, and Marketing to optimize the customer journey across every digital and human touchpoint.
Adobe: Retention Strategist & Marketer
During my 6 years at Adobe, I had 3 different customer-obsessed roles:
During my 6 years at Adobe, I had 3 different customer-obsessed roles:
- First, I was the chief of staff to our VP of CX, and I saw firsthand how crucial it is to leverage customer insights to improve the product and other customer-facing surfaces.
- Second, I was an internal consultant, creating the three-year acquisition and retention plan for the Creative Cloud B2C business.
- Third, I led all B2B Retention Marketing for Adobe Analytics, increasing product adoption for Admins by 9x.
SV2: Director of Marketing
Goodwill: Manager of Marketing & PR
My love for engaging and retaining customers started during my work as a nonprofit marketer – so much of my mission was to keep donors, volunteers, and other supporters interested and loyal to the cause.
Goodwill: Manager of Marketing & PR
My love for engaging and retaining customers started during my work as a nonprofit marketer – so much of my mission was to keep donors, volunteers, and other supporters interested and loyal to the cause.
